Prof. Eric Tsui PhD, Associate Director, Knowledge Management and Innovation Research Centre, The Hong Kong Polytechnic University
In the 21st century, we are living in increasingly connected societies. As Steve Job once said, “Serendipity is by connecting the dots.” Therefore, in order to reap the most benefits, KM efforts and programmes need paradigmatic changes. Firstly, in the past, most KM efforts were focused with an organization e.g. developing good practices, sharing lessons learnt and setting up communities or centres of excellence. Moving forward, such efforts need to expand and become inter-organisational, probably with the use of technologies. Personal and professional networks need to be expanded with trust and by doing so, dynamic capabilities and collective wisdom can be enabled. Learning is another important aspect for knowledge workers in the 21st century as knowledge truly resides in the network. Successful learning leads to knowledge creation. Therefore, learning in the 21st century needs to be networked-based, multi-directional, involve social content, and in a lifelong fashion. Reflecting on these requirements, the current tertiary education model, as adopted by the absolute majority of universities, is hopeless outdated. Universities need to apply digital and process transformations to enact new learning environments that demonstrate superior learning experience to its students, graduates and global learners. The recent worldwide seizure by Covid-19 has triggered many universities to transform but most do not go far enough; together universities should be offering “Classrooms of the Future” where the world is the classroom with students, graduates, teachers, practitioners and other global learners all interact, co-learn and co-create deliverables under “Clouds of Knowledge”.